Customer Account Screen
Editing a Customer or Billing Account
The Create Customer Account screen enables an Account Manager to create a customer account. The fields can be updated until the account is submitted.
Only applicants, agents and receivers can create a new account and assign co-applicants or engineering firms. An applicant cannot be registered as a co-applicant or engineering firm on the same account. A co-applicant cannot be registered as an applicant or engineering firm on the same account.
Co-applicants can assign engineering firms but cannot assign other co-applicants. Engineering firms cannot assign co-applicants or other engineering firms.
Applicants complete the general account information, including the applicant name, address, phone and e-mail, plus a reference to a paper account, when applicable.
Responders complete the details information, including district, county, municipality, permit type and utility type.
Only PennDOT Responders can update Permit fields. Currently the Permit Group is assigned as HOP. Additional permit groups will be available for assignment in the future.
The phrase Until Submit means until the account is submitted.
NOTE: The same account cannot be used for both a utility and a driveway.
Navigation
Login > Portal > Create New Account